Frequently Asked Questions

Find answers to our most frequently asked questions below. If you need further assistance, feel free to reach out to us at support@pickabooknow.com — we’re here to help

General

Refunds are only possible if you receive a damaged product or a different item than what you ordered. If this happens, please contact us within 24 hours of receiving your order.
If you received a damaged or incorrect product, follow these steps: 1. Take clear photos of the item showing the issue. 2. Send the photos along with your order details to support@pickabooknow.com. 3. We will review your request and process a refund or replacement if eligible.

Payments

We accept SadaPay, NayaPay, and bank transfers only.

After placing your order, you will receive our payment details. Send the amount via SadaPay or NayaPay and share the transaction screenshot on WhatsApp for confirmation.

We will provide our bank account details after you place your order. Transfer the amount and send us the transaction receipt for verification on WhatsApp.

No, we only accept SadaPay, NayaPay, and bank transfers.

Send your payment screenshot on WhatsApp: 0318-9855346, and we’ll get it verified within 2 to 5 minutes — quick and simple.

Returns

Cancellations are not allowed after payment, as we start processing immediately.

Shipping

Delivery time depends on the courier service. We do our best to ensure your book reaches you as soon as possible. Once shipped, we will share the tracking details so you can monitor your order.

You will receive an email with updates on your order. If you need any further assistance, you can also contact us on WhatsApp at 0318-9855346.